- User Support: Acting as the point of contact for hardware and software issues, including printer support, both on-site and remotely.
- Client Requests: Responding to support requests through ITSM tools and emails.
- Troubleshooting: Addressing hardware and software issues on various devices to maintain optimal performance.
- Installation and Configuration: Handling installation, configuration, testing, and maintenance of hardware and software components.
- Root Cause Analysis: Supporting the analysis of equipment problems and providing effective diagnoses.
- Operating Systems and Software: Installing and upgrading operating systems and software, sometimes requiring visits to the client's desk.
- New Joiner Support: Assisting new employees with desk setup.
- Shipment of laptops and other peripherals to other locations.
Want more jobs like this?
Get jobs in Omaha, NE delivered to your inbox every week.
