Infosys is seeking a Desktop Administrator. This role is responsible for the support and management of all desktop assets including end-user technology, voice equipment, mobile phones, and desktop peripherals. Ownership and implantation of IMAC requests. Prime point of contact for the IT move requests as well as escalation point of contact from L1 engineers. This role will be responsible for receiving, building, configuring, installing, moving, repairing, decommissioning and inventory management of end user assets.

Qualifications:

• Candidate must be located within commuting distance of Baltimore; MD be willing to relocate to the area. This position may require travel in the US.
• Education-Non-Engineering degree
• Evaluate user requests and requirements and recommend effective IT hardware technological solutions
• Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals
• Assist with administering corporate infrastructure including Active Directory, Email, and various computer management applications.
• Perform troubleshooting, system upgrades and replacements for employees IT needs
• Troubleshoot, repair, and maintain software applications & infrastructure and perform
• Provide support for operating system drivers, software and firmware
• Actively monitoring the ticket queue and managing requests through to completion
• Housekeeping on IT rooms, setup and installation of Temporary training rooms / Office wide events - Expo's, Comms room patching
• Supports Business moves / changes - ensure involvement in early stages of planning
• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results
• Excellent communication, interpersonal and customer care skills
• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN
• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT)
• An understanding of ITIL Service Support and Delivery disciplines and methodologies
• On-call - Participate in rotating schedule providing afterhours and weekend support may be required
• Supports hardware decommissioning events.
• Experience with Service Now, Windows OS 10, 11 .
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.

• Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line)

• Knowledge of Windows operating system, applications, and computer hardware
• Excellent communication, interpersonal and customer care skills
• A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry
• Able to demonstrate strong team leadership skills.
• Proven experience of adherence to detailed processes
• Self-motivated personality with a very high level of attention to detail
• The ability to maintain and develop formal and informal relationships with key stakeholders
• The ability to multi-task in a high paced and demanding environment is crucial .