Infosys is seeking Deskside Support / EUC H&F Concierge Engineer with interpersonal and technical skills to handle the End user IT support. The candidate will support End users on Software/Hardware, Windows 10 Operating System, Microsoft office and Application installation & troubleshooting. Must have right attitude and customer centric approach. He/she will also assist in the development of guidelines and procedures for modern workplace management and user experience.
Required Qualifications:
• Candidate must be located within commuting distance of Essex Junction, VT or be willing to relocate to the area. This work requires candidate to work out of Office premise.
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• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 Months of Information Technology experience
• At least 6 Months of experience in EUC H&F Support. (End User Compute - Deskside Support)
• Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications
• Good customer handling skill and prior experience in Concierge (VIP Users) support
• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualification:
• Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications.
• Good customer handling skill and prior experience in Concierge (VIP Users) support
• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• SCCM client end installation & troubleshooting knowledge
• Basic knowledge of Networking and Active Directory
• Must have right attitude and customer centric approach.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
• The job entails sitting as well as working at a computer for extended periods of time.
• Should be able to communicate by telephone, email or face to face.
• Travel may be required as per the job requirements.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.