Infosys is seeking Desktop Support Engineers. This role will be responsible for supporting user problems with hardware and software.
Required Qualifications:
• Candidate must be located within commuting distance of Durham, NC or be willing to relocate to the area. This position may require travel in the US (United States)
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of Information Technology experience
• At least 2 years of Strong end user desk side experience.
• Experience in administering desktop applications, tech refresh, OS (Operating System - Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
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• Experience in hardware troubleshooting skills - replace parts in laptops/desktops.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
Preferred Qualifications:
• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user's technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.