Infosys is seeking Desktop Support Engineers. This role will be responsible for supporting user problems with hardware and software.
Required Qualifications:
• Candidate must be located within commuting distance of Marcy NY or be willing to relocate to the area. This position may require travel in the US (United States)
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of Information Technology experience
• At least 2 years of Strong end user desk side experience.
• Experience in administering desktop applications, tech refresh, OS (Operating System - Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
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• Experience in hardware troubleshooting skills - replace parts in laptops/desktops.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
Preferred Qualifications:
• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user's technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.
Estimated annual compensation range for candidate based in the below location will be :
Marcy NY -> $ 61787 to $ 66,166
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: - Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.