Infosys is seeking Customer Success Manager. This role is to help enhance and expand our Software-as-a-Service (SaaS) Healthcare product offerings. Join a team of highly motivated technology team that work at startup pace in a large corporation.

Required Qualifications:

• Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 11 years of Software services or Software product experience.
• 5+ years of overall experience with a Software product organization as a Customer success manager or above
• Experience with enterprise scale Program Management of Digital Transformations in Payer, Provider or PBM Organizations
• 8+ Experience working with Payer, Provider or PBM Organizations
• Knowledge of software development security, cryptography and Cloud security.
• Knowledge of various open-source software and development tools
• 3+ years of SaaS implementation experience is strongly preferred
• Strong & effective communication.
• Experience with a variety of problem-solving techniques.
• Knowledge of Plan Sponsor & Product, Enrollment & Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare and Marketplace Risk Adjustment
• Must have Agile Product Development Methodology
• Strong analytical ability with exposure to data science and automation.
• Thought leader on process improvement methodologies
• Ability to work with distributed teams in India and US and across time zones.
• Take complete ownership for ensuring success of all implementations.
• Communicating and facilitating discussions/decisions and impacts to key stakeholders across customer organizations both with business and IT teams.
• Demonstrate core SaaS platform features and capabilities to key stakeholders across business and IT
• Track and manage billing for 2-3 tenants.
• Implementation and deploying software-as-a-service (SaaS) applications with popular public cloud platforms and Integrating SaaS Products with on-premise systems.
• Be the first level of escalation for 2-3 tenants and be able to pull together internal teams to resolve critical issues
• Manage and present monthly and quarterly platform and team metrics to SLT levels
• Support development, monitoring and track implementation project plans that includes internal and external teams.
• All applicants authorized to work in the United States are encouraged to apply.