Infosys McCamish
Domain: Life Insurance
Skill: Customer Service
Senior Process Associate
In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines, IA. Shift hours are 10:30am-7:00pm CST.
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Qualifications:
Required
- High School Diploma or GED Equivalent.
- At least 1 years of experience in the job description below
- Intermediate level of experience with Microsoft Outlook, Excel, and Word.
- Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
- Excellent service orientation and work ethic
- Must be committed to protecting client and producer confidential information.
- Must be able to work independently with minimal direction.
- Excellent interpersonal skills, internal and client facing.
- Strong analytical, organization and communication skills (written and verbal).
- Manage large amounts of inbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue, and provide solutions
- Provides excellent customer service by responding to email and phone requests.
- Escalates needed issues to designated level to ensure service results in customer satisfaction.
- Executes transaction processing in order to meet timeliness and quality standards.
- Works with team to meet service and quality standards.
- Build sustainable relationships and engage customers by processing the extra mile.
- Completes internal and external training for new or revised processes as needed.
- Keep records of all conversations in our call center database in a comprehensible way
- Assists with additional agent issues as needed.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/