About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

• Prepare, modify, and submit Customer invoices, manage customer billing correspondence, prepare credit memos, rebills, rebates and allowances;
• Manage Billing & Invoicing Exceptions & Resolve Discrepancies, Cash Application (i.e., receive remittance and post receipts against invoice);
• Prepare Customer Statements, Manage Inquiries & Customer Correspondence, Collections Management, Collections Discrepancy & Dispute Management, Account Maintenance (including suspensions, terminations, etc.);
• KPI and SLA reporting with RCA analysis and conducting governance calls with stakeholder;
• Interact with stakeholders and legal entities for clarifications;
• Resolve open items and communicate to the Infosys Offshore team;
• Liaison with Quality team for process stabilization, suggest innovative strategies, process adherence & enhancement, Risk assessment process;
• Conduct quarterly Process Certifications to reduce performance & knowledge variation;
• Manage the knowledge Repository for the process & update it timely;
• Controlling & reducing customer escalations/complaints.

• Speak and write in French (lvl B2+) and English (lvl B2+) fluently;
• Should have 2-4 years of experience in O2C - Cash collection/ Credit review process, good exposure in Software / technology industry is an added advantage;
• BPM/BPO (third party vendor) exposure at least 2+ years;
• Good communication skills - Ability to work and communicate with people across organizational units and Client's Customers;
• University Graduate / under graduate in Accounting / Finance;
• Perceive multitasking and problem-solving as a piece of cake;
• Can be punctual and relied on.
• Are able to work fully form the office

• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities;