Infosys is seeking a Manager of Client Services. The Manager-Client Services (MCS) is responsible for all client interfaces within the assigned account scope. The MCS works together with their manager (Senior MCS/Group MCS) to build an account plan and is responsible for client management based on the account plan. Usually, the MCS handles a single account or part of a large account with a P&L of $30MM to $40MM.
Role Description:
• Client relationship management and business development: manage client relationships, build a portfolio up to $30-40M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
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• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
About Infosys Media and Entertainment Industry:
The media and entertainment industry is the digital fabric of our society, creating incredible value for increasingly digital-native customers. Amid unprecedented disruption, increasing complexity of processes, systems and partnerships, organizations must continue to evolve to deliver value and opportunity to all the societies they serve.
This means enabling the creation of compelling content, enhanced broadcast and streaming services, the provision of deep insights during live sports and high-quality customer experiences that delight across a diverse set of devices and form factors. Breaking down barriers is about increasing choice for customers, in the face of new challenges, to surpass their expectations and create incredible new products, services and experiences.
To stand apart from the competition, organizations must harness the value of their digital transformations, overcome complexity, and generate new capabilities to drive growth at scale. With an ever-evolving network of people, processes, systems, and partnerships to manage, it's essential to find a deeply experienced ecosystem integrator to help connect everything. With a track record of delivering sustainable success at scale, we are a trusted partner for many clients who are creating the digital fabric of society. Working in harmony with your existing digital landscape, we'll help connect and augment your capabilities for a powerful, future-fit ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.infosys.com
Required Qualifications:
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the Media and Entertainment industry/vertical
• Track record of interacting and building relationship with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship