About the job
One of our prestigious clients (a world leader in networking solutions) has given us the responsibility of delivering business to business(B2B) support to their European Business Operations. As part of our job, we have to interact with business divisions & their corporate customers(hence B2B) based in various countries in Europe. Our team members use emails, chat, and phone for these interactions. The interactions are in various European languages.
Our employees need to understand the customer situation and provide well-defined solutions to these situations. Sometimes these situations are complex and our employees need to maintain energy, passion, and empathy when resolving these situations. Good analytical ability, being a good team player, and at times able to act independently will make one successful in this job.
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To ensure our team members can handle the matters with ease, we provide detailed process & system training. We also provide training to enhance our employees' customer service skills. Our Subject Matter Experts are always available to provide additional support during training as well as in the live business environment.
Learning and development, Rewards & Recognition, Appreciations, Team Events and Outings, and Engaging with society for various corporate social responsibility(CSR) events are just part of our work culture as are client delivery and satisfaction. Living in Brno and working along with professionals from all countries in Europe and across the globe only helps to develop into a true international talent.
Your work will include
- Participating in a project to create proposals for business to business products & services;
- Participating in creating and/or amending Price Quotations and Proposals;
- As you grow you will create your own;
- Working closely with the internal business team to create the best solution and offer for the client- this will mean you will take part in information gathering for building solutions;
- Owning and responding to various requests/tasks from customers and proactively driving them to successful closure;
- Dealing with third party partners or resellers.
- Good at reading, writing, and speaking in Italian (level B2) and English (level C1) fluently;
- Good at listening & understanding(comprehension);
- Good at providing process-based guidance to resolve a problem;
- A quick learner that applies problem-solving, critical thinking, and analytical skills to enhance your turn around time(TAT);
- At ease with using Microsoft Office - especially Excel;
- Good at time management & are trustworthy.
- hybrid mode of work;
- long-term and stable cooperation;
- performance bonus;
- financial appraisal for referring your friends and acquaintances;
- meal allowance;
- cafeteria system - benefit card;
- organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 25 days of paid leave;
- relocation support: 2 weeks of initial accommodation provided by the company;
- brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
- expat Assistance Services for new joiners;
- teambuilding activities.