Brno, Czech Republic
Full-time

INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

How will your day look like?

Using customer service skills together with knowledge of the client (global networking company) product and services offerings, you will be accountable for the support of European and global business teams working with large B2B customers.

You will be engaged with the business team in situations requiring high levels of interaction, cases with high business complexity and escalated cases. You will use email (75 %) chat (20 %) and phone (5 %) to communicate and work with the business teams. In all cases, you will maintain ownership of the cases and drive to a successful outcome in the most efficient and effective manner possible.

• participate in the creation of a large business to business service and product proposals;
• create and amend price quotes and proposals;
• work closely with the internal business team to gather information and data to help them to create the best solution and offer for the client;
• own end to end various customer requests / task and proactively drive them to successful closure;
• prepare large proposals;
• deal with partners/resellers.
  

• speak and write in German+ English fluently;
• possess communication and reporting skills;
• understand clients needs and give useful guidance to the client;
• are a quick learner who easily applies problem-solving, critical thinking and analysis skills;
• are daily user of Microsoft Office - specifically Excel;
• have excellent time management skills;
• can be punctual and relied on.
  

• long-term and stable cooperation;
• performance bonus;
• financial appraisal for referring your friends and acquaintances;
• monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
• meal allowance;\
• cafeteria system - benefit card
• organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• relocation support: 2 weeks of initial accommodation provided by the company;
• brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
• expat Assistance Services for new joiners;
• teambuilding activities.