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Short Description: Branch Support Specialist

A Branch Support Specialist is responsible for providing technical support for hardware and software issues and requests to clients End Users (Service Delivery Locations). The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Enterprise Network Services (ENS) and Enterprise Computing (EC) to resolve complex issues locally. Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.

Work Location: Osaka, Japan

Roles and Responsibilities:

• Responsible for providing technical support to end users at branch locations for hardware and software issues and requests. As well as deploying and maintaining IT assets.
  

• Local contact for Enterprise network service partners e.g., escort vendors in comms rooms on behalf of Enterprise Network Services (ENS).
  

• Branch Support Specialists can be on-site dedicated to a branch site or dispatched based on expertise and proximity to the site needing support.
  

• Project coordination and act as multi hatted hardware & software skillsets like ISM and Incident Technician.
  

Skills/ Competencies:
Essential:

• Excellent communication, interpersonal and customer care skills.
  

• Ability to work well under pressure and to tight timescales.
  

• Strong organizational and problem-solving skills.
  

• Knowledge of Windows operating system, applications, and computer hardware.
  

• Interacting with other support groups across multiple platforms.
  

• ITIL foundation understanding
  

• Experience using a help desk call management system.
  

• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
  

• Industry standard certifications a plus (Network+, CCENT, CCT).
  

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.