Infosys is seeking Audio/Visual Support Engineer. This role will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio/Visual support.
Required Qualifications
• Candidate must be located within commuting distance of Chandler, AZ or be willing to relocate to the area. This position may require travel in the US
• Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.
• At least 2 years of Information Technology experience.
• At least 2 years audio/visual field experience desired.
• Experience in live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
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• Must understand AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• May be required to travel between sites using personal vehicle/company van.
Role and Responsibilities(Not Limited to):
• Quickly troubleshooting AV systems with minimal use of BKMs.
• Engage external vendors for RMA replacement and out of scope maintenance.
• Improvise and use creative troubleshooting to work around rooms that are "hard down".
• Building and maintaining IPL GC3 Files (removing and adding drivers).
• Updating Extron and AMX firmware for preventative maintenance.
• Requires an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems.
• Managing and completing Quarterly Preventative Maintenance project.
• Creating/Resolving break/fix tickets by monitoring client ticketing system.
• Engaging customers' requests for meeting support.
• Escalating large break/fix issues and workarounds to VC Lead Technician.
• Manage site inventory and spares with use of database.
• Acting as point of contact for Level 2 technicians.
• Engaging VC Lead on site for large project deployments and floor renovations and escalations.
• You will have frequent interaction with clients in person and via phone, email and IM.
• You will be working in a dynamic team and cross training to backfill for peer team members.
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.