About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

• TCP/IP Protocol Stack: Grasp the functionalities of each layer (Physical, Data Link, Network, Transport, Session, Presentation, and Application) in the TCP/IP protocol stack. This foundational knowledge is crucial for understanding network communication.
• IP Addressing and Subnetting: Be proficient in understanding IP addresses, subnet masks, and their role in network segmentation. Practice subnet calculations to confidently configure network devices.
• Routing Protocols: Gain familiarity with common routing protocols like Static Routing, RIP (Routing Information Protocol), OSPF (Open Shortest Path First), and BGP (Border Gateway Protocol). Understand how these protocols determine the best path for data packets to travel across the network.
• Network Devices: Familiarize yourself with the functionalities and basic configuration of common network devices like switches, routers, firewalls, and load balancers. Understand their roles in data center network infrastructure.

• Troubleshooting Methodologies: Systematic approaches to network troubleshooting, such as isolating the problem, identifying the root cause, and implementing solutions.
• Network Tools: Gain proficiency in using basic network troubleshooting tools like ping, traceroute, show commands on network devices, and cable testers. These tools help diagnose connectivity issues, identify bottlenecks, and verify network configuration.
• Troubleshooting Common Network Issues: Practice troubleshooting common network problems like connectivity failures, packet loss, latency issues, and routing malfunctions.

• Network Security Concepts: Understand basic network security principles like access control, firewalls, intrusion detection/prevention systems (IDS/IPS), and secure protocols (HTTPS, SSH).
• Security Best Practices: Security best practices for data center networks, such as strong password management, implementing VLANs, and keeping network devices updated with security patches.

• Domain Name System (DNS): Understand the role of DNS in translating human-readable domain names (like [invalid URL removed]) into machine-readable IP addresses. Familiar with basic DNS record types (A, AAAA, MX, CNAME) and troubleshooting common DNS issues.
• Active Directory (AD): Gain basic understanding of AD concepts like domains, forests, user accounts, and group policies.
• Proxy Server: Grasp the concept of proxy servers and their role in filtering and caching web traffic. Understand how proxy servers can improve network performance and security.
• Dynamic Host Configuration Protocol (DHCP): Learn how DHCP automatically assigns IP addresses and other configuration parameters to devices on the network. Understand the importance of DHCP for maintaining a dynamic and scalable network environment.

• Provide clear, timely, and appropriate communications using a standard ticketing system.
• Execute MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while following Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies. .
• Manage data center access and maintain physical security of infrastructure and IT assets.
• Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments.
• Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM).
• Facilitate communications & notifications during major incidents (critical application outages).
• Data gathering on IT load, power, and cooling infrastructure to improve DC operational efficiency.
• Impact operational support and maintaining software, firmware, and hardware components.
• Experience working with offshore teams to facilitate Data center operations.
• Excellent written and verbal communication skills (In English & Japanese) .

• Data Center Standards and Practices: Familiarize yourself with data center industry standards and best practices, such as TIA-942 for data center design and Uptime Institute Tier Classification for data center reliability.
• Incident Management: Understand and follow established procedures for identifying, escalating, and resolving network incidents. This includes documenting the issue, troubleshooting steps taken, and the implemented solution.
• Change Management: Be familiar with the change management process in your data center. This involves understanding how changes to network configurations are proposed, approved, implemented, and documented to minimize disruption and ensure successful implementation.
• Service Level Agreements (SLAs): Grasp the concept of SLAs, which define the expected performance levels of network services. Be able to monitor key metrics and identify potential SLA violations.
• Inventory Management: Maintain accurate records of network devices, their configurations, and software versions. This information is crucial for troubleshooting issues and ensuring proper asset management.
• Basic Linux Skills: Having a basic understanding of Linux commands can be helpful for interacting with network devices and troubleshooting issues.

• CompTIA+ & Cisco certified Network Associate.
• Good Knowledge on DCIM process and Server operational support.
• Certifications in data center technologies & Network operations are desired.
• Demonstrable knowledge in data center or critical facility best practices.

• Experience in Machine Learning with Python & R programming language.
• Hands on experience in Database (SQL & NO SQL).
• Adept at Data visualization tools (Tableau & Power BI).
• Google Cloud Certified - Associate Cloud Engineer (English).
• AWS Certified Solutions Architect - Associate 2020 (Udemy).
• Experience working with Agile methodologies (JIRA tool) for project management