JOB TITLE/DESIGNATION- ACS Operational Management Support
Job Description
Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people
Required Skills:
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5+ Years of experience in OSS CPE device management and provisioning using ACS (Auto Configuration Server),
Working Experience in 24x7 production application management and Support.
Working Experience with Axiros ACS will be preferred.
Primary skills ACS, TR069, TR369 / USP and SNMP Protocol, Containers, Ansible, My SQL, Jenkins Secondary skills Ops role: basic troubleshooting of networking, Linux systems, Linux based applications, Kubernetes, On Prem and Cloud Deployment Model, RRD, round robin Db/ Time series database, Elasticsearch, Redis, OSI Network and Application Layer protocols (TCP, UDP , SSH) Programming skills Python, Shell scripting Environment Linux (Preferably: Debian) and Containers, Domain Telecom, CPE Device Management and Provisioning
Responsibilities:
As part of the Infosys team, your primary role would be -
- Manage and Maintain Production Instances of ACS and with High - Availability.
- L3 Level Platform problems troubleshooting expertise during application outage, Incidents and Change within SLA.
- Environment configuration.
- Performance tuning and Solution optimization skill, Root Cause Analysis, Proactive problem solving and workaround skills. RPO and RTO optimization.
- Operational and BAU data analytic and reporting.
- Environment Patching and Upgrade.
- Setting up DR, Geo Redundant, Prod replica environment from scratch.
- Environment Monitoring and Health check.
- Production deployment and support
- BAU Impact Assessment
- Automation
- Continuous Integration, Continuous Deployment using Jenkins.
- Identity and Access Management - User, Groups, Role, Privileges.
- Ansible deployments.
- Knowledge in FTTH/DOCSIS technologies.
- Internet, VOIP and DTV TR069 and Docsis supported CPE provisioning and management.
- CPE Firmware types and knowledge.
- CPE Management
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Ready to work in DevOps Model.
- Excellent verbal and written communication skills
- High analytical skills
- WORK EXPERIENCE (in years)-5-9 years