Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Job Description
The Core Account Security Analyst role comprises both the day-to-day Account Security Capability operational tasks as well as leading larger scale account security related incidents, which might tie to regulatory obligations. Core Analysts also are tasked with working on projects with scope outside of the team which contribute to the Account Security Capability
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Responsibilities
• Identify, contain, respond (lock accounts, communicate) and eventually escalate Account Security topics internal (Customer Service, Privacy etc.) and external (Partners, Guests) escalations (Partner/Guest Account Takeovers, machine learning based alerts), in alignment with Capability policy, to ensure external regulatory obligations are met.
• Own and (eventually) lead quarterly/yearly objectives/projects, data research and large-scale topic analysis, in alignment with the Capability policy, to ensure compliance with Security department and external regulatory obligations.
• Initiate incident response as Incident Leads, assist incident managers and oversee analysts' deliverables during the Account Security incident response, according to the incident response and retrospective policy.
• Identify improvement opportunities for Account Security processes, tooling and/or other areas that help to improve capability efficiency
• Contributes or leads other projects which reduce Account takeover related losses while maintaining focus on a positive customer experience
• Works effectively with team members and leadership by communicating Account takeover/fake guest accounts trends and sharing ideas and knowledge in a constructive and positive manner
• Uses a combination of manual and automated tools to proactively analyse various data
• Develops, initiates, maintains, and revises automated strategies and approaches customer's Security and Cyber operations within the big picture of the organization
• Assists in the development of new tools for uses in Account Security detection/prevention
• Provides training and supports education by sharing outcomes of analyses about Account takeover/fake guest accounts trends and patterns to relevant staff
Skills and competencies
• Identify, contain, respond (lock accounts, communicate) and eventually escalate Account Security topics internal (Customer Service, Privacy etc.) and external (Partners, Guests) escalations (Partner/Guest Account Takeovers, machine learning based alerts), in alignment with Capability policy, to ensure external regulatory obligations are met.
• Own and (eventually) lead quarterly/yearly objectives/projects, data research and large-scale topic analysis, in alignment with the Capability policy, to ensure compliance with Security department and external regulatory obligations.
• Initiate incident response as Incident Leads, assist incident managers and oversee analysts' deliverables during the Account Security incident response, according to the incident response and retrospective policy.
• Identify improvement opportunities for Account Security processes, tooling and/or other areas that help to improve capability efficiency
• Contributes or leads other projects which reduce Account takeover related losses while maintaining focus on a positive customer experience
• Works effectively with team members and leadership by communicating Account takeover/fake guest accounts trends and sharing ideas and knowledge in a constructive and positive manner
• Uses a combination of manual and automated tools to proactively analyse various data
• Develops, initiates, maintains, and revises automated strategies and approaches customer's Security and Cyber operations within the big picture of the organization
• Assists in the development of new tools for uses in Account Security detection/prevention
• Provides training and supports education by sharing outcomes of analyses about Account takeover/fake guest accounts trends and patterns to relevant staff
Why Infosys
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge, and experience, across industries and technologies, that we bring to every project we undertake.