Job Summary
Operations is vital in fulfilling contractual commitments from the point of sale through utility correspondence and monthly invoicing. Analysts handle daily departmental responsibilities across various sales channels and systems, ensuring effective back-end business support. Acting as a bridge between the business and its data, analysts need a comprehensive understanding of operational systems and processes, as well as those of related departments. As stewards of accurate data, the role is dependent on deep subject matter expertise and adherence to protocols to safeguard the company's bottom line.
Primary Responsibilities:
- Manage a dynamic priority list efficiently, adapting to daily workload fluctuations across various tasks. This requires strong skills in tracking, organizing, and communicating as priorities shift frequently.
- Ensure the completeness and accuracy of sales deals, maintaining data integrity and honoring contractual commitments. This process sets up effective invoicing and minimizes financial impacts
- Integrate upstream and downstream processes to ensure data cohesively supports the contractual commitments of our Sales partners.
- Collaborate with Account Managers and cross-functional departments (e.g. Risk, Supply, and Finance) to review accounts, accurately assess impacts, root cause the issue and propose preventative solutions.
- Use internal protocols and processes to identify gaps in data process flow and react accordingly with emphasis on customer satisfaction.
- Conduct data audits using internal protocols and processes to ensure accurate positions for trading partners, effective customer management for Sales teams, precise invoicing for customers, and paralegal support for the Regulatory team during contract modifications.
- Train peers on entry level tasks to support individual, peer's and departmental growth
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Other Responsibilities:
- Support departmental project manager in the integration of new businesses into IGS through acquisitions or integration of new teams.
- Ability to support testing of technical solutions and document feedback on what they are experiencing
- Other duties and responsibilities as assigned
Required Skills:
- Strong analytical, critical thinking and problem-solving skills
- Excellent organization and communication skills. Highly detail oriented
- Comfort in managing multiple tasks with strong interruption processing skills
- Proficient in Microsoft Outlook with entry level experience of Excel and Word.
- Strongly desire the appetite to expand their skillsets
- Ability to work with and contribute to team endeavors
- Experience with basic project mgt skills
Minimum Education and Experience:
- Relevant experience in end to end, operational related work experience (preferred)
- Minimum of 2 years of experience operations, back-end office management, or related systems environment.
- Proven ability and desire to become an expert in a new industry or field.
- Energy industry experience highly desired
- Experience with EDI (electronic data interchange) is plus
- Experience with Microsoft SQL is a plus, but not required.
Apply if this excites you:
- Ability to work autonomously with an entrepreneurial mindset
- Desire to be part of a highly engaged and collaborative team
- Embraces change as an opportunity for personal, departmental, and organizational growth
- Approaches each situation as a solvable puzzle and is process-minded
- Enjoys the challenge of learning new skills and trying innovative approaches
- Values a strong work/life balance and enjoys working with a fun and dynamic team
- Comfortable working remotely with monthly and quarterly travel required)
- Excited about exploring new technologies and approaches to improve standard practices, such as piloting AI applications
Salary Range:
$52,680.00 - $84,290.00
*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance.
Our Offer to You:
- Comprehensive healthcare benefits including medical, dental, vision, and employer health savings account contributions
- 401(k) retirement plan with company matching
- Tuition reimbursement, employee wellness programs, and other perks and discounts
- Paid leave policies
- And more, such as paid time off, flexible spending, employer paid life and disability, employee assistance program, and domestic partner benefits
Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.