WXA4Z - QA Lead

Your role and responsibilities

We are seeking a detail-oriented and innovative QA Developer to join
our team to focus on testing and validating Generative AI (Gen AI)
models and chatbot solutions. The ideal candidate will have a strong
background in quality assurance for AI applications, expertise in testing
conversational AI systems, and a passion for ensuring robust and reliable
AI solutions.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

1. Test Planning and Strategy:
Develop comprehensive test plans, strategies, and cases
tailored for generative AI models and chatbot applications.
2. Functional Testing:
Conduct end-to-end testing of chatbot workflows, including
intent recognition, response accuracy, and edge-case
scenarios.
3. Performance and Load Testing:
Test the scalability and responsiveness of chatbot solutions
under varying user loads.
4. Automation:
Design and implement automated test scripts using tools like
Selenium, Appium, or custom frameworks for chatbot
interactions.
5. Collaboration
Work closely with developers, architects, and UX teams to
identify and resolve defects.
6. Issue Reporting and Resolution:
Track, analyze, and document defects using tools like Jira or
Bugzilla.
Collaborate with engineering teams to ensure timely
resolution of issues.

Preferred technical and professional experience

Experience:
5+ years in QA roles, with at least 1-2 years in testing AI/ML
applications or conversational AI platforms.
Technical Skills:
Proficiency in QA tools like Selenium, Postman
oFamiliarity with NLP concepts and tools such as Rasa,
Dialogflow, or Watson Assistant.
Hands-on experience with testing REST APIs and webhooks.
Programming:
Knowledge of programming/scripting languages like Python
or Java for test automation.
Problem-Solving:
Strong analytical and troubleshooting skills to identify and
resolve AI-specific testing challenges

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

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