Introduction
Want to do your best work ever? At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? Then join us at IBM where the best in the industry are passionate about the design of excellent experiences, enabling designers to further develop their skills, experience, and craft, and supporting IBM teams in delivering market-leading, human-centered products and services.

This role will support product design efforts for IBM Z systems software. Our software is utilized by the world's largest enterprises, delivering security, resiliency, performance, scalability, and sustainability through IBM's flagship enterprise compute platform.

• • • Identifying and communicating appropriate research methodologies to address research opportunity
    • Recruiting appropriate participants for research plans and goals
    • Conduct qualitative and quantitative research studies, such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping to gather insights about user behaviors, needs, and preferences.
    • Analyzing qualitative and quantitative data to generate insights
    • Delivering compelling stories to communicate actionable insights for team and stakeholders
    • Continuously building team understanding and empathy through empirical observation, experience, and making.

• • • Grow domain knowledge by learning the value proposition of your product, its market position, the basics of its technologies and how it's used by our customers.
    • Develop enough domain fluency to contribute ideas that support product differentiation
    • Attend and participate in design and product-oriented activities, such as stand-ups, Town Halls, product demos or design critiques.
    • Develop the ability to find and apply relevant industry references/trends.
    • Identify improvement opportunities at the individual product level

• • • UX Research methodologies: knowledge and/or experience of conducting qualitative and quantitative research methods such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping
    • Data analysis: Proficiency in data collection and analysis, and the ability to triangulate customer insights from a combination of data sources to derive meaningful insights.
    • Communication Skills: Excellent communication and presentation skills, with the ability to leverage storytelling to effectively convey complex research findings and recommendations to diverse stakeholders.
    • Dynamic Environment: Comfortable collaborating with cross-functional teams and delivering UX research initiatives within an agile product development environment

• • • UX Principles: Solid understanding of UX principles, design thinking, and human-centered design processes.
    • Strong problem-solving and critical-thinking abilities, with a keen eye for detail.
    • Passion for user-centered design, empathy for users, and a commitment to delivering exceptional user experiences.