Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Troubleshooting technical issues
• Database querying and log parsing and analysis
• Managing the tasks and incidents
• Respond to tickets in accordance with SLA guidelines
• Identifying software solutions
• Working for incident assessment, issue resolution and change requests management
• Qualifying incidents and escalating or reassigning, if necessary
• Following up on tickets status
• Debugging, configuring, and troubleshooting the software applications
• Performing problem solving and assistance on the software applications
• Assisting the project based work if required

• Communication skills: English, French
• SQL knowledge
• Basic Java/J2EE, Angular
• Log parsing and analysis
• Cloud platforms (docker, Kubernetes) knowledge
• IT Certifications / Degree / Diploma
• Customer focused and able to multitask
• Attention to detail and good problem-solving skills
• Excellent interpersonal and analytical skills
• Good written and verbal communication
• Quick learner, ability to collaborate with different stakeholders
• Communication skills: English, French