Introduction
As a Technical Support Engineer Professional - Threat Management, you will help customers by troubleshooting and resolving technical issues, ensuring their systems run smoothly. Your role includes diagnosing problems, replicating issues and providing effective solutions. You will also document solutions, improve support processes and develop training materials to assist customers. Clear communication and a strong technical mindset are key to success in this role.
Your role and responsibilities
Our Threat Management technical support team is hiring for our QRadar Technical Support team.
In this role you will gain exposure to a wide range of Security technologies, working with the world's top network and security experts, to expand your knowledge in the ever-expanding Cyber Security realm. You will find a challenging role with great personal rewards gained when assisting in solving mission critical situations for some of the largest multinational companies globally.
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To succeed in this role, you must like being challenged. You must be able to understand extremely complex situations and have the ability to convey complex situations in simple terms. You should be as comfortable talking to an Engineer as to a CISO.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• Customer-driven mindset - you are an advocate for Customers
• IT and customer service experience
• Hands-on experience and comfortable working with Linux Operating systems (Red Hat Preferred)
• Hands-on experience and comfortable working with Windows Operating Systems
• Hands-on experience and comfortable working with common network related troubleshooting and administration tools
• Excellent problem-solving, written/verbal communication and presentation skills
• Ability to provide step-by-step technical help, both written and verbal
• Recent Degree in Cyber or Technical Field of Study
Preferred technical and professional experience
• Red Hat Admin and/or OpenShift Certification
• Working knowledge of Python
• Experience with Security tools such as QRadar, Rational AppScan, Guardium, Trend Micro, McAfee Epo
• Experience with firewalls and intrusion prevention/detection systems a mature understanding of networking best practices
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is committed to creating a diverseenvironment and is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.