Technical Sales Engineer - Apptio

Introduction

As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and has accountability
• Customer-focused
• Foster an inclusive environment

We are a dynamic team that adapt to the demanding needs of the sales organization. We collaborate and share best practices to solve customer challenges. A Technical Sales Engineer is responsible for tailoring company solutions to meet the needs of customer use cases as part of creating proof of concepts in a sales cycle. Our products fulfil Apptio's mission of Cloud FinOps, Technology Business Management, and Strategic Portfolio Management. The cultural value that describes our team best is that we continuously improve because we are always looking for ways to learn and do things better.

Your role and responsibilities

Analyze large data sets and build advanced data models to provide valuable business insights. Assist Solution Consultants in the execution of RFP responses, customized demos, workshops, and any other Presales activities. Collaborate with the engineering team to understand customer feedback in the field and provide guidance on incorporating new technical features into products. Build and maintain presales demos and suggest enhancements, bug fixes, and new content into demo assets to be used in the field.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Bachelor's degree, or foreign equivalent, in Computer Science, Data Science, Engineering, Finance or a related field
• 2 years experience in application or web programming or 2 years experience in: Data manipulation, database management and administration or business intelligence tool configuration and programming.
• 2 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.
• Creating comprehensive cloud Finops strategies that align with industry best practices
• Designing and implementing best practice configurations for product validation events
• Transforming and analyzing IT data sets to build TC models and showcasing business value to prospective clients
• Strong analytical and problem-solving skills
• Fluent in English and Portuguese

Preferred technical and professional experience

• Strong skills in data analysis/manipulation
• Ability to quickly comprehend complex spreadsheets/data to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
• Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance.
• Ability to quickly context-switch between multiple complex work streams.
• Instinctive ability to subdivide problems into basic components to efficiently pinpoint root cause of issues.
• Client-focused attitude - a customer advocate
• Team player with solid communication and presentation skills
• Knowledge of Cloud Service Providers products and services
• One or more of the following knowledge areas is a plus:
  • PMP and/or Agile Methodology certification or relevant experience
  • Apptio product knowledge
  • TBMA certification
  • FinOps certification
  • AWS/Azure/GCP practitioner certification
• Specific knowledge of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.
• Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
• Knowledge and application of relational database concepts
• Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
• Basic web programming skills, e.g. HTML, JavaScript, Python, APIs
• Fluent in English, Portuguese, and Spanish

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

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