Introduction
The Client Innovation Centre (CIC) is an innovative and exciting part of IBM. A fast-paced and dynamic business built to deliver high-value technical services to world renowned clients. Our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - enabling you to build your experience, skillset, and network. Are you ready to work in this new era of technology and solve some of the world's most challenging problems?
We understand that re-joining employment after a career break can be nerve-racking and difficult. That is why we have introduced the tech re-entry programme to enable talented individuals like you the opportunity to re-start your career. In your first six-months with the CIC the tech re-entry programme will provide opportunities to update your skills, access to the latest tools and technologies and work alongside multi-disciplinary teams to hone expertise and deliver on client-critical solutions. Over the six-month programme, your expertise will be updated, skills developed, and new relationships forged.
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So why join the programme?
• The program offers flexibility and ease of transition from your career break to getting back to the workforce
• A community of like-minded re-joiners will support you as you restart your journey together
• You will have the opportunity to update your skills and expertise as you work on real projects with real impact
• A dedicated mentor will help you get up to speed with the environment and new technology.
Your Role and Responsibilities
Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.
Your role will involve:
• Discussing and elaborating requirements with end users and client stakeholders.
• Facilitating and leading workshops to expand requirements and provide solutions.
• Be involved in the full project lifecycle and have the central role of liaising with people and teams across the wider
organisation, as well as Product Owners, Architects, and Developers within the Integration team.
• Providing the development team with user stories that have clear descriptions and acceptance criteria, two sprints
ahead.
• Investigating client's activities, playing a key role by testing systems and providing competitive commercial
solutions.
• Enable user-centric design through continuous engagement with end users.
• Supporting the Product Owner and the business to solve their challenges from design to implementation.
Required Technical and Professional Expertise
- Agile Principles, Methodology and Practices
- Systems and Business Analysis experience
- Ability to draw process maps, write user stories, and epics.
- Evidence of experience with gathering and analyzing technical and non-technical information, documenting processes and solutions to solve specific problems or meet business/systems outcomes.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.
Preferred Technical and Professional Expertise
A Technical grounding, background - key for this is to understand technical concepts that are the core of client need. This could come from moving from either a dev/test role into BA work. or potentially from having a technical degree or previous tech work experience. For a very junior resource it could come from a passion to learn the underlying tech alongside the BA role.
Communication skills - confident to speak up, to raise questions, question what initially told to make sure correct / will meet overall business need. Ability to raise issues / blockers in a timely manner to ensure appropriate support provided.
Inquiring mind - curious and wants to understand 'why' and 'how'
Collaborative working style
- Ability to step back and look at the bigger picture, to support wider team planning, both BA work and how this may impact/ support delivery planning
- Project management / leadership: Clear evidence of taking ownership for area of responsibility and driving it forward to completion in an agreed timeframe, working with delivery leads, SMs, and team.
- have worked with a UCD team previously
- HLS industry experience