Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Technical Account Manager (TAM) Advocate at IBM, you will play a pivotal role in ensuring the Day 2 success of IBM Cloud Premium Support customers who are running their most critical workloads on IBM Cloud. You will act as an internal advocate for our customers, serving as their voice when issues are being seen. Your primary focus will be to pre-empt, understand, and troubleshoot customer issues as well as work with the relevant teams in IBM Cloud and across IBM and vendors to provide proactive cloud support as we manage customers' Day 2 cloud infrastructure environments. The ideal candidate will have a customer-first mindset, strong technical acumen with experience of cloud, along with excellent communication and facilitation skills required to effectively work across diverse teams to drive to common outcomes and issue resolution at pace.

• 5+ yrs. Experience in technical service/relationship management.
• 5+ yrs. Experience in customer facing role or professional consulting role.
• Fundamental knowledge/overview of industry Cloud technologies.
• Excellent problem-solving skills with the ability to troubleshoot complex situations
• Outstanding communication, presentation, and interpersonal skills with the ability to explain technical concepts/issues, their implications and path-to-resolution to both technical and non-technical stakeholders.
• Ability to work independently and manage multiple clients and issues simultaneously.
• Experience of foundational project management and agile methodologies

• Previous experience in a customer-facing role with cloud services delivery or consultancy.
• Understanding of System administration/network layouts mid/large IT environments
• PMP/ITIL Foundation/PRINCE2/Agile Methodology certification