Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
Main responsibilities
- Team Management:
- Lead and manage the e-Banking team(7 people : 4 dev, 1 BA, 1QA, 1 L3 Support), fostering a culture of collaboration and innovation.
- Ensure all team members achieve their goal according to agreed planning with a high level of quality.
- Conduct regular team meetings to provide updates and gather feedback following Scrum methodology.
- Develop and implement team-building activities to boost morale and improve team performance.
- Provide coaching and guidance to team members to help them reach their potential.
- Recruitment and performance evaluation
- Project Management:
- Develop and manage comprehensive project plans, including resources, timeline, and costs.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
- Communicate project status to stakeholders and management, escalate issues when necessary.
- Implement risk management processes to identify, evaluate, and mitigate any risks that might affect the success of the project.
- Product Management:
- Production environment management and monitoring strategy
- Collaborate on defining and managing the product roadmap for our platforms, based on the needs of our customers, market trends, and the strategic direction of the company.
- Gather, manage, and prioritize product requirements from various stakeholders, including customers, partners, sales, and customer support.
- Work closely with the development team to ensure product requirements are understood and implemented correctly.
- Collaborate with the development team to manage software releases, updates, and patches in the production environment without disrupting ongoing services.
- Oversee and manage the production environment of platforms, ensuring its stability, reliability, and optimal performance.
- Coordinate with various teams to monitor system performance, troubleshoot issues, and implement fixes in a timely manner.
- Coordinate and participate to Security patching processes and DRP exercises.
- Work closely with customer support and service teams to resolve any customer-facing issues related to the production environment.
- Stay updated with the latest industry trends and advancements to continuously improve the production environment
- Service Owner External Solutions:
- Service owner for external cloud applications (LeapXpert, Secuchat, etc...)
- Supplier & Contract management
- Production follow up
- Roadmap and deployment management
What we offer you:
- Individual career path
- Access to countless trainings and certification offerings
- A knowledge sharing culture
- An environment where you are actively contributing your ideas
- The possibility to work in projects in one of the largest IT companies
Required Technical and Professional Expertise
Personal skills
- Strong organization skills and leadership / Plan objectives and strategies / Maintain order and guide team members toward meeting company goals and objectives.
- Client-oriented and stress-tolerant manager / Familiar with international and multicultural environments / Possess Integrity and Willing to delegate.
- Skilled negotiator / Powerful facilitator / Influential in Core Areas / Gain commitment.
- Effective Communicator / Both written and verballyAnalytical and dynamic team-player with excellent communication and reporting skills.
- Years of experience: 7-10 : senior
- Proven experience as a Team Leader and Project Manager in the IT sector.
- Experience with client facing platforms or related financial technology products is highly desirable.
- Experience in private banking: Mandatory
- Fluent in English and French
- Swiss nationality or valid Swiss work permit / EU passport
- Swiss residency
Preferred Technical and Professional Expertise
-