Introduction
In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth.
The Talent Acquisition Optimization (TAO) group is part of IBM Talent Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and employment branding solutions that transform the way businesses acquire talent in a highly competitive marketplace. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients and deliver exceptional talent acquisition experiences.
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Your Role and Responsibilities
These professionals have process knowledge of recruitment skills in order to provide coordination and scheduling to support clients. Will need to understand client requirements, industry, the priorities, and operations in the context of daily activities. Required to conduct daily process transactions to agreed timeframes and propose operational improvements to support client satisfaction. These professionals require skills in business operations, process management, compliance, and an understanding of the process best practices and tools to execute their client's core business processes.
Role and Responsibilities
Working in our Talent Care Center, the Talent Acquisition Coordinator & Recruitment Administrator TAC serves as the candidate's concierge throughout the hiring process and partners closely with hiring managers, recruitment team members and third-party vendors to ensure that all candidates have been processed accurately and expediently. The TAC ensures that candidates are informed and comfortable throughout the recruitment process to drive a positive candidate experience, up until their first day of employment. The TAC oversees many administrative tasks involved in the recruitment process such as interview scheduling, logistics, travel arrangements, job posting, offer contract generation, pre-employment checks, on-boarding processes, systems management, and reporting. The TAC may extend offers for certain roles and maintain any pre-employment check variance resolution required. The TAC is responsible for ensuring that appropriate stakeholders are updated on candidate status and outcomes of the offer/pre-employment checks and on-boarding process.
Responsibilities:
- Act as the point of contact for the candidate for updates, feedback, and queries during the recruitment process.
- Organizes logistics, scheduling and travel arrangements as needed for interviews with candidates and the interviewing team.
- Supports requisition creation/approval process as required.
- Posts job adverts on sourcing channels.
- Extend offers to candidates for certain roles.
- Generates and send out offer letters/packages to candidates, ensuring all required internal approvals are in place.
- Initiate required pre-employment checks, including liaison with any third-party vendors.
- Resolve any pre-employment check variations with the candidate and any third-party vendors.
- Initiate and/or action onboarding activities.
- Ensure all parties are updated on candidate offer acceptance and progress through each stage of the background verification and on-boarding process.
- Communicate the decision of the candidate to all recruitment support groups.
- Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references, and case studies from the account.
- Keep systems updated and send out status notifications as required.
Required Technical and Professional Expertise
- At least 6 months - 1-year experience in an administrative or customer care environment
- Good working proficiency in computer skills and MS Office
- Fluency in English
- High School Diploma/GED
Preferred Technical and Professional Expertise
- Previous experience of working in a recruitment and/or HR environment
- Bachelor's Degree