Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your role and responsibilities
- AWS Distributed Systems: Develop and maintain scalable distributed systems in AWS.
- Kubernetes Cluster Management: Develop and maintain high-performance Kubernetes (k8s) clusters across multiple regions.
- Telemetry Infrastructure: Develop and maintain telemetry infrastructure and service instrumentation (Python) for metrics, distributed tracing, and logging.
- Petabyte-Scale Data Platform: Support infrastructure for a petabyte-scale data platform and stream analysis services.
- Collaboration with Audio and Speech AI Engineers: Work with AI Engineers to accelerate development and deployment of heterogeneous analysis and distributed training pipelines.
- SLIs, SLOs, and Error Budget Management: Participate in the definition and management of SLIs, SLOs, and error budgets for infrastructure and production services.
- Infrastructure-as-Code Pipelines: Design and implement infrastructure-as-code pipelines.
Want more jobs like this?
Get jobs in Hong Kong delivered to your inbox every week.
Required education
Bachelor's Degree
Required technical and professional expertise
- Bachelor degree or above, over 1 year IT related work experience
- Installation, configuration, implementation and maintenance of the full range of IBM power and storage and tape libraries, especially for p7/p8/p9,ts3500/4500,DS8K,V7000,F900,SVC,XIV etc...
- AIX/HACMP/Linux one installation, configuration and maintenance.
- Cisco CCNP holder
- Network configuration and trouble shooting.
- Good communication skill in Chinese and English
Preferred technical and professional experience
Having relevant Certifications would have advantage.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.