Introduction
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
Your role and responsibilities
As System Service Representative at IBM, you will be responsible to:
- Be an expert in IBM product's technology that are currently available, and also future technology.
- Constant learning and to be able to understand client's need.
- Cover multiple clients (remotely and onsite) for IBM Mainframe and Storage
- Support incident handling, account support, and project services.
- Manage escalation to IBM Global SME and become the local interface to client.
- Plan and execute service planning (spare part and knowledge), and become escalation point for in-sourced scope.
- Assigned to focus clients to lead the maintenance contract and project services.
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Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- S1 graduates (or equivalent) in Technical studies
- Experienced System Service Rep for IT Projects / Professional services, and/or software development project
- Skill required: Basic to advanced Programming and code scripting skill, Operating System logics, IT Equipment Networking Skills, Presentation Skills.
- Have experience in project management
Preferred technical and professional experience
- Has at least 2 years of experience
- Have good presentation skills and ability to manage client expectations during project implementation
- Fluency in Bahasa Indonesia & English to be able to discuss and communicate business/technical subjects with clients.
- IBM zOS skills
- IBM Storage skills
- IBM Mainframe skills
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.