Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Is responsible for analyzing, recreating, and resolving customer reported problems related to Db2 for z/OS. Analyzes complex problems in a disciplined manner and clearly communicates solutions and workarounds to customers. Provides technical support assistance directly to customers and/or IBM representatives using problem determination and technical analytical skills.
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Required Technical and Professional Expertise
At least Batchelor degree in Software engineering or similar area.
Not a must have but prefer to have been familiar with one or more of the following:
- Be familiar with the mainframe z/OS operating system.
- Be familiar with the Db2 for z/OS relational database system.
- Some programming skill.
- Experience with Database management system.
Service:
- Have passion to provide technical service diagnosing customer problems and providing solutions.
- Willing to work in flex hours if needed.
- Management Systems. Verbal and written proficiency in English.
Preferred Technical and Professional Expertise
Experience working with and diagnosing problems on IBM Z.