Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
This is a Japanese-speaking role located in Japan. For job details, please see the Japanese description below.
Please attach your CV written in Japanese with your application.
ご応募登録時のLegal nameは漢字• カタカナではなくアルファベット表記で入力をお願いします。
ポジション概要、ミッション
ストレージ製品のテクニカル• サポートエンジニアとして、リモートからハードウェア/ソフトウェア製品の障害• 不具合に対し現場技術員やお客様と協業しながらWorldWideのお客様に対しサポートを提供します。IBM製品の保守を行うTokyo Lab - Systems Support組織での募集です。
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業務内容
ストレージ製品グローバルサポートチームの一員として、 主にストレージ製品の障害に関する保守サポート業務に従事頂きます。
• WorldWideのお客様にて使用頂いているストレージ障害に関する問題判別
• お客様への障害説明、保守作業時間の調整、IBM技術員に対する保守作業指示、および部品の発注業務、障害ケースのクローズ
• 社内外からのお問い合わせに対するQA対応
グローバルに拠点を置く製品開発チームと密に連携し、迅速かつ的確に現状復帰を目指し、お客様ビジネスの継続的な成功を支援します。
当ポジションの魅力
グローバルサポートチームの一員として、日本国内のお客様だけでなく、世界中お客様のサポートを日々行います。世界各地のIBMerとのコラボレーションを通し、国内外で誰かの役に立つ仕事ができます。国内外のお客様と、直接電話• メール• Microsoft Teams等を 用い、会話する機会もあります。
サポートに必要な解析ツールの開発など、 様々な業務にも取り組めます。
こんな方にお勧めします
• 仕事で英語を使いたい方
• ITインフラストラクチャーの基盤であるハードウェアを知りたい方
• 業界最高レベルのグローバルチームの一員として働きたい方
Required education
None
Preferred education
None
Required technical and professional expertise
This is a Japanese-speaking role located in Japan. For job details, please see the Japanese description below.
Please attach your CV written in Japanese with your application.
ご応募登録時のLegal nameは漢字• カタカナではなくアルファベット表記で入力をお願いします。
- Fluency in Japanese and English (Please provide your CV in Japanese with your application)
- Working in IBM office 3days per week
- Knowledge for IT hardware or network
Preferred technical and professional experience
- Maintenance support experience (product agnostic)
- A strong desire to learn and implement new technologies
- Linux certifications (LPIC, etc.)
- Network certifications (CCNA, etc.)
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.