Introduction
As a Technical Writer (Information developer), you will be responsible for writing and publishing high-quality documentation for the IBM Storage Scale and Storage System Scale products.
Your role and responsibilities
Develop online, customer-facing technical documentation and other educational content in English.
Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content.
Work with Product Management, Development and Test teams to understand the IBM domain, products and functionality, and develop excellent walk-through guides and product and feature documents.
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Collaborate with other senior technical writers to iterate on and improve team processes.
Work independently to source training, research, and other resources to develop content. To seek information and clarification whenever needed, and incorporate that information into appropriate documentation.
Understanding of the role of information development in a product development process. Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
Must collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Strong English language communication skills (written and verbal)
User-level knowledge of writing tools and methodologies like DITA or any other markup language.
Foundational understanding of UX design and research.
Proficiency with Microsoft Office products and Adobe Acrobat.
Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
Experience and familiarity with Topic writing styles and approaches
Experience with content management databases
Experience in creating diagrams and graphics
Preferred technical and professional experience
Master's Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.
Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
Excellent teaming skills for collaboration across multiple development teams
Strong analytical problem determination/solving skills
* Experience writing content for complex systems.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
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