Storage Operations SRE

Join the next generation of innovators, inventors and entrepreneurs who are crafting the very way the world works. We want the brightest minds doing work that encourages, in an environment where growth is supported. IBMers get to discover their potential, so they're inspired to build breakthroughs that help our clients succeed. We're building teams with dynamic strengths with people who want their ideas to matter. Join us - you'll be proud to call yourself an IBMer.

Business Unit Introduction

IBM Cloud Computing is a one-stop shop which provides all the cloud solutions & cloud tools the industries need. IBM Cloud portfolio includes infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) offered through public, private and hybrid cloud delivery models, in addition to the components that make up those clouds.

IBM Cloud ensures seamless integration into public and private cloud environments. The infrastructure is secure, scalable, and flexible, providing customized enterprise solutions that have made IBM Cloud the Hybrid Cloud Market leader with our market leading IAAS and PAAS Platforms. The IBM Cloud platform is the public cloud offering from IBM providing services to global enterprises. IBM Cloud is the Cloud for Smarter Business, built on Open Technology with Developer Tools and supports solutions by Industry. We run the services and workloads from Watson, Blockchain, Services, Security, and IoT.

Ready to help drive IBM's success in the Cloud market? This is your chance to research and learn new Cloud related technology products and services, as well as to design and implement quick Cloud based prototypes while advancing your career in leading edge technology.

Your role and responsibilities

As a Site Reliability Engineering (SRE) and DevOps Engineer in Storage, you will ensure that the designed solution responds to non-functional requirements such as reliability, availability, performance, security, and maintainability. You will closely work with the development and other related Release and L2 teams.

• Keep the Backend Storage environment with high availability and resiliency
• A Storage Support Engineer is responsible for diagnosing and troubleshooting technical issues related to NetApp storage hardware and software
• You will bring a strong engineering focus to operations, putting your energy on preventing incidents, increasing observability, automation frameworks, self-service infrastructure, logging and metrics, and operational reports.
• You will be expected to use tools include logging, monitoring, event management, notification, Runbook Automation, ChatOps, Root Cause Analysis.
• You will work with Automation Engineers and QA Engineers to ensure seamless delivery of our service offerings.

• Build sufficient expertise in the IBM Cloud control plane (IMS) to create automated monitoring processes

Responsibilities:

• A Storage Support Engineer is responsible for diagnosing and troubleshooting technical issues related to NetApp storage hardware and software, providing timely solutions to customers through phone, email, and remote sessions, acting as a primary point of contact for resolving complex technical problems, and collaborating with other teams to deliver optimal customer support, often requiring in-depth knowledge of NetApp's OnTap operating system, RAID concepts, Ethernet, FC, and iSCSI protocols, as well as familiarity with NetApp hardware like FAS and AFF arrays
• Keeping your assigned site or service up and running or getting it back up and running quickly when failure occurs
• Working closely with internal partners and teams to ensure that our infrastructure meets security, SLA, and performance requirements
• Writing, updating, and using documentation, including runbooks/playbooks
• Automating work including infrastructure needs, testing, failover solutions, failure mitigation, and much more
• Debugging complex problems across an entire stack and creating solid solutions
• Developing CI/CD processes to improve cadence
• Persistent testing of application and infrastructure resiliency over a variety of error conditions.
• Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
• Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks.
• Standup and maintain pre-production and developer environments to support the entire development organization and improve overall team velocity
• Use metrics and analytics to determine reliability issues and remove them through automation and tooling
• Be an advocate for our customers, providing them self-diagnosing tools to resolve common issues that arise in the field

Required education

Bachelor's Degree

Required technical and professional expertise

• 2+ yrs of total experience

• A solid understanding of Cloud infrastructure/operations is a must

• Knows their way around a Unix/Linux shell, can write shell scripts, and understands Linux internals
• Experience debugging complex problems
• Experience designing, building, and operating large-scale production systems

• Expertise in Ansible, Bash, core Python development

• Strong familiarity with one of C, C++, golang, python, or Java

• Experience with DevOps engineering or SRE
• Experience with containers, such as with Docker, Kubernetes
• Experience with standard industry tools for monitoring and observability
• Experience automating infrastructure, configuration management, testing, and deployments using tools like Ansible, Chef and can explain the Infrastructure as Code paradigm
• A strong understanding of diverse infrastructure platforms and infrastructure concepts required.
• Has hands-on experience using source control and feature branching strategies
• Understands networking and messaging, especially between services

• Must have good experience in Infrastructure Operations automation and IT Service Management with hands on exposure in data center administration, configuration, Incident management and support

• Strong communication skills

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.