Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
As a Senior Service Associate -Learning Administration, you are responsible for creation & administration of Learning module and training/planning sessions. You should be flexible to work in shifts.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

• Perform end to end learning administration tasks on the learning management system (LMS) student administration and other back office functions
• Perform additional/complex learning administration tasks which includes but not limited to handling on demand notifications, managing locations/facilities/instructors, managing job roles/audiences, merging user profiles, maintain inventories etc.
• Provide support to and/or participate in the catalogue construction / scheduling process
• Ensure quality standards are met based on service level agreements (SLA's) set forth by the client and report on progress to the Learning Support Services Coordinator
• Escalate issues and propose resolutions and recommendations
• Serve as Tier 2 support for customer issues related to course/class issues

• Graduate / Post Graduate in any stream (MBA HR is preferred)
• Excellent communication skills in English both oral & written
• 2- 3 years in Learning Administration for any International IT / ITES Company
• Strong knowledge of MS Excel
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills - ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details
• Team work - the ability to work well within the team is key to this role

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.