Sr Maximo - Openshift Administrator

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to...

• Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .

• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.

• Technical Solution Workshops: Conducting and participating in technical solution workshops.

• Building Effective Relationships: Developing successful relationships at all levels -from engineers to CxOs-with experience of navigating challenging debate to reach healthy resolutions.

• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.

• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Your Role and Responsibilities

Expert Labs is seeking an experienced Sr. Technical Account Manager (TAM) to join our Expertise Connect subscription team. The Sr. Technical Account Manager (TAM) is responsible for ensuring clients receive a higher level of service and added value when using their licensing software from IBM. The Sr. TAM has a close working relationship with the client's team and plays an integral role in helping determine the overall life cycle of their IBM software implementation.

Preferred technical and professional experience

Who you are:

• Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)
• Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure
• Coordinates delivery of proactive support, skill sharing activities and problem management.
• Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans
• Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
• Provides direct support or assistance with technical queries from clients and field personnel
• Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service
• Lead a team of TAMs / associate TAMs assigned to their accounts
• Engage to assist TAMs / associate TAMs on critical / highly escalated / tough client tasks
• Act as Champion to address bottlenecks with client delivery related to complex product issues during proactive or reactive support
• Act as mentor to TAMs / Associate TAMs
• Assist Practice Manager/s during renewals or sizing of new opportunities
• Develop reusable assets / best practices for Expert Lab

Required Technical and Professional Expertise

• 8+ years Industry experience
• Expertise on at least one IBM Software product (IBM Cloud, Data & AI, Integration or AI Application). More than one product would be a plus
• 8+ years of experience in a customer facing position, prior TAM type role is advantageous
• 8+ years of outstanding customer relationship management experience is must
• Technical Sales or Services sales experience would be a plus
• Collaboration skills
• IBM Software Product Certification (IBM Cloud, Data & AI, Integration or AI Application)
• PMP Certified
• Our team supports IBM Customers world wide and some roles may require rotating shift work or regularly working hours that align with client core business hours around the globe. Eligibility for these roles will be discussed during the interview process.
• Fluency in English is required, additional qualifications supporting other languages spoken to support global customer base would be an asset.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

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