Sr. Delivery Consultant-Targetprocess

Introduction

As an organization, IBM Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and has accountability
• Customer-focused
• Foster an inclusive environment

This role is working on Apptio TargetProcess product. We are developing a platform to support companies across the world in managing their work and processes. The product, sales and implementation cycle consist of several stages:

• Presales: product demonstrations, proof-of-concept initiation and solution design, webinars and conferences, work with partners
• Implementation: process mapping, solution design and implementation, proof-of-concept support
• Training: train the trainers, hands-on workshops, preparation for the end-users rollout, Q/A sessions
• Customer Success: customer support, health checks, new solutions implementation

Your role and responsibilities

• Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working
• Employ technical expertise to design and configure Targetprocess solutions according to the desired company process
• Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from Targetprocess from day one
• Work closely with the pre-sales, training and support teams, as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site, depending on customer preferences and global conditions
• Ensure that each clients solution is correctly structured, implemented, and deployed
• Initiate Implementation

• Once the pre-sales team has successfully closed the deal or a new proof-of-concept has been initiated, the Implementation Specialist is responsible for acting as the primary point of contact for the new customer or prospect and initiating the implementation process as quickly as possible

• Discover Customer Needs and Goals

• While receiving a lot of information from the pre-sales team, the implementation specialist delves deeply into the requirements, needs and desires of the client, collects all the missing information, performs the final mapping of the process and structure, identifies the client's priorities and determines the implementation success criteria

• Configure Targetprocess Solutions

• Once the customer's primary goals identified, the Implementation Specialist will use this information to create a custom TargetProcess solution, that is, customize the tool according to the customer's needs. Building a solution involves the following activities:

o Install solutions from templates and adapt them

o Create custom views, reports and dashboards

o Configure process parameters and settings

o Create custom automation rules and metrics

o Import customer data

o Set up integrations with external tools (Jira, Azure DevOps, etc.)

This job can be performed from anywhere in the US

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 5 years of experience in leading customer facing implementations/ onboarding for a Saas product.
• Detail and results-oriented approach to meet customers' needs and ensure a successful implementation.
• Ability to solve complex technical problems and Skilled in customer interaction
• Scaled agile frameworks knowledge and experience
• Ability to professionally advise on best practices and approaches described in scaled agile frameworks (primarily SAFe, additionally LeSS, DoD, Scrum of Scrums, etc.)
• Experience of working as an agile coach is a huge advantage
• Comprehensive Technical Capabilities
• Ability to work on a highly configurable platform
• Capable of learning how to write basic filters, automation rules and calculation formulas, understand data models, and read simple javascript code in no time
• Experience of working as a developer or tester is a significant advantage
• Presentation and Coaching Skills
• Deliver training and workshops
• Excellent communication skills
• Implementation experience is highly appreciated
• Troubleshooting
• Solve complex process issues
• Ability to identify root causes of problems, communicate information effectively to support and development teams, and find solutions is a valuable skill
• Ability to Multitask

Preferred technical and professional experience

• Experience with data dictionaries, data analysis and relational databases.
• Skilled at working with large data sets, quickly detecting and resolving data-related issues.
• Skilled at completing technical design via iterative mockups.
• Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.
• Experience with work management systems e.g. Jira/ADO.
• Executive report and dashboard design, SQL / SSRS, KPI's, Tableau etc.
• Training / certification in SAFe or equivalent

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.