Sr. Apptio Cloud Consultant

Your role and responsibilities

Our Cloud Consultants guide customers to implement our cloud solution and maximize their investments. This department possesses a unique ability to provide product mentoring and guide our customers with mature and complex strategies, through implementation. Our team is committed to supporting their customers adopt our cloud solution and make informed decisions on cloud financial management and optimization opportunities. We work in a highly collaborative and agile environment, where we strive to continuously improve and innovate.

Our values:

• Act with Transparency
• Promote Accountability & Collaboration
• Produce Outstanding Results
• Tackle Challenges & Navigate Ambiguity
• Inspire Customers
• Appreciate & Respect our Differences
• Never Stop Growing & Learning

Primary responsibilities

• Be the primary product expert during implementation or onboarding and be able to answer customer questions and manage objections related to Apptio Cloud product capabilities.
• Deploy your technical skills in service of accelerated customer value attainment, including hands-on work leveraging Application Programming Interfaces (APIs) to perform mass-updates of key configuration components.
• Drive the successful adoption of Apptio's suite of Cloud products to help customers realize the business value of our partnership and offerings.
• Work closely with the customer to ensure they become power-users of our solution, and perform remote training to the consumers as needed.
• Coordinate with Support, Product Management, R&D, and Customer Success to ensure the appropriate level of response to customer needs.
• Assist with driving Apptio best practices and sharing knowledge throughout the organization
• Act as customer advocate providing feedback on Product enhancements and requirements

Note:

The list above includes the primary responsibilities of the role but is not exhaustive. Other tasks, duties, and responsibilities may be assigned as needed.

This job can be preformed from anywhere in the US.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Basic Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, MIS, Finance, or equivalent experience.

• 3+ years of Cloud/FinOps experience: Has strong understanding of applying cloud technologies to a business and is attuned to the shifts in architecture occurring in the industry.

• Strong analytical and conflict resolutions skills.

• Understands and communicates change management processes and methodologies to lead discussions around adoption strategies.

• 3+ years of experience in a technical consultant, product specialist or technical analyst role for medium to large-scale business software implementation projects.

• Time Management - Uses time effectively and efficiently,

• Customer Focus - Dedicated to meeting the expectations and requirements of customers.

• Strong to expert skills in data analysis/manipulation and can leverage API and other tooling to develop creative solutions.

• Hands-on experience, knowledge and application with relational databases and data modeling.

Ability to quickly comprehend complex spreadsheets/data to streamline the underlying processes into the Cloud solution and quickly detecting and resolving data-related issues; versed in formulaic logic.

Essential Skills:

• Comfortable learning new products and processes
• Client-focused attitude
• Excellent communication skills demonstrated through an ability to build relationships and communicate complicated technical concepts in easy-to-understand terms.
• Ability to communicate and present effectively over the telephone, via web-based presentations and/or in person
• Strong attention to detail and excellent analytical, data analysis, & problem-solving skills
• Strong relationship-building skills with customers and across company departments
• Excellent organizational skills and ability to multi-task across multiple streams of work
• Proactive, resilient and resourceful when solving complex problems
• An understanding of customers' business initiatives and FinOps best practices
• Ability to work well with others in a high-pressure environment

Technical Skills:

• Strong to expert hands-on data analysis skills using exploratory or scripting tools like MS Excel, SQL, Databricks, Python, R, or equivalent
• Skilled at quickly detecting and resolving data-related issues
• Experience with utilizing REST APIs to interact with SaaS applications is a plus
• Knowledge and application of relational database concepts
• Understanding of Cloud IT infrastructure concepts
• Certifications from AWS, Azure, GCP, or OCI are a plus

Preferred technical and professional experience

Preferred Qualifications:

• AWS Certified Cloud Practitioner or higher.

• Microsoft Certified: Azure Fundamentals or higher.

• Associate Google Cloud Certified or higher.

• FinOps Certified Practitioner or higher.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.