Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Respond promptly to cases and collaborate with a global team of experts todeliver effective solutions
• Work closely with Engineering and Operations teams to resolve complex issues, ensuring seamless escalation processes
• Develop and maintain strong, long-term relationships with customers, understanding their needs and concerns
• Collaborating with Solution Architects, Product Management, and Engineering teams to improve solutions and drive innovation
• Conduct diagnostics and performance optimization, analyze incidents and recommend solutions, transfer product knowledge to customers

• Experience of a programming language such as Java, Python, C/C++
• knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server or IBM DB2
• Familiar with containerization software such as Docker and Kubernetes
• Familiar with Cloud native technologies
• Familiar with Software networking
• JSON, XML, WebSphere Liberty, WebSphere MQ
• New Relic or Instana Monitoring
• Sterling Order Management
• OpenShift/AWS will be an added advantage
• Lunes a Viernes con posibilidad de On Call Rotation / Horario inicial 07am - 04pm

• Experience in shell scripting
• Passion for customer care and customer satisfaction
• Previous experience in a customer facing technical support role (preferably a support role).
• A successful track record in developing and managing customer relationships.
• Experience in Windows/Linux operating systems
• At least 1-year experience in Managing Client Expectations/Satisfaction
• At least 1-year experience in Problem Determination/Resolution