Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The IBM Storage System is a HCI system. This position involves development and supporting the product. The candidates must be able to develop new features, debugging issues and assist with installation of system remotely or at customer site.
Responsibilities:
• Development of IBM Fusion HCI features.
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• Review the requirements to install system.
• Assist installation of IBM Fusion HCI system at customer site.
• Provide remote troubleshooting and analysis assistance for usage and configuration questions.
• Develops best practice articles and support utilities to improve support quality and productivity.
• Respond to escalated customer calls, complaints, and queries
Required Technical and Professional Expertise
- Relevant University degree, ideally in Information Technology or Computer Science.
- At least 3- 4yrs experience in Linux or UNIX Systems Administration and Network Administration.
- Professional experience with Software Support .
- Fluency in English - both verbal and written
- At least 3- 4yrs experience RedHat, Openshift, Kubernetes or Ansible.
- At least 2-3yrs programming skills preferably GoLang, Python, Shell scripts.
Preferred Technical and Professional Expertise
Experience with Storage