Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The job responsibilities include troubleshooting and solving, complex, technical issues for the Builds and Release Engineering team, as part of projects that involve enterprise customers using technical knowledge, product knowledge, problem-solving skills and exceptional written and verbal communication skills in an English-speaking environment. Our client list includes top technological and financial companies, as well as government agencies from all over the world. The engineer will drive customer satisfaction aiming to avoid critical situations.

• Work with development teams in agile methodologies and provide a backbone to product builds and releases as part of the Release Engineering Team
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users
• Work with other IBM development teams to analyse and help solve technical issues as needed.
• Integrate tooling solutions and frameworks in the build pipeline that involves 250+ Physical CPUs and 2+ TB of RAM, and monitor performance and benchmarking parameters
• Assist other support engineers in support of complex issues when required
• Contribute to the development of a technical knowledge base
• Work as an active team member providing ongoing feedback and suggestions for improvement.

• 5-8 years of relevant industry experience
• Working Knowledge of Ansible/Docker/Jenkins/Travis/Kubernetes, and decomposing legacy stacks into microservices based on Java/JS based technologies
• Familiarity with DevOps Tooling integration, and, migrating/maintaining legacy frameworks
• Skills to diagnose and troubleshoot systems and related network issues
• Understanding of the software development lifecycle and agile methodologies
• Excellent communication skills
• Ability to understand and clearly document complex multi-faceted technical issues
• Technical or scientific academic background, with exposure to roles that involve Technical Support