Introduction
The IBM CIO Technology Platform Transformation team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team aims to power AI-enabled experiences through AI-first technology platforms that enable and streamline existing processes, enhance security, and improve user experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and cloud computing.
Driving the adoption of emerging technologies to optimize and automate various business functions, keeping an AI-first approach with a Digital Experience.
Enable Best in Class IT with Enhanced cybersecurity measures to protect sensitive information and maintain regulatory compliance.
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Modernizing legacy systems and integrating disparate applications to improve interoperability and reduce technical debt.
Collaborating with other departments and teams to align technology efforts with broader corporate objectives.
Providing guidance and expertise on technology trends, best practices, and standards.
This Group comprises professionals with diverse backgrounds in software engineering, data science, network architecture, and security. By fostering a culture of innovation and continuous improvement, the team strives to achieve its mission of making IBM the most productive company in the world.
Your role and responsibilities
Deliver AI agents and automated solutions that remove repetitive work performed by the tribe supporting the Corporate Mobile Service Plan ("CMSP").
Partner with the CMSP team member across the countries, discover and prioritize CMSP processes and procedures to be automated, taking advantage of the vast amounts of data, and delivering on Watsonx.
Build the required data models and leverage Watson Orchestrate and Watson Assistant to simplify processes and eliminate tedious tasks.
Use both readily available data, such as in the CMSP dashboard, eAMT, Mobile@IBM, IBM Publisher, and other sources to drive faster decision making and increased end user self-service.
Innovate, simplify and automate processes to improve the CMSP user experience.
Explore the user requests that require intervention, where answers are not in Publisher or in the individual's subscriber account in the CMSP dashboard. Automate the resolution of complex requests.
Work includes:
- Understanding and addressing user and business requirements including technology, integration, security, and privacy
- Planning, analyzing, designing, and constructing databases in alignment with CIO-TPT strategy
- Designing, developing, testing, and delivering apps and features using Watsonx.data, Code Assistant, Orchestrate and Assistant; Java; C++; JavaScript; Python; Perl; and SQL, as needed
- Configuring, testing, deploying, and supporting of code that enables simplified and automated workflows
- Performing problem determination to address problem root cause and application of preventative measures to prevent or mitigate problem recurrence
- Identifying opportunity to modernizing applications using state of the art technologies, software project management tools, and methodologies
- Partnering with colleagues across the CIO organization, such as Identity Services and others to ensure solution design is in alignment with CIO strategies and architectures
- Partnering with suppliers of CMSP services to deliver a seamless, integrated enterprise mobile offering
- Keeping up with developments in the AI solutions space and software project management spaces to continue to grow and deepen skills and apply leading future-proof solutions
- Maintaining consistency with global CMSP standards, including design and content of CMSP country Publisher pages
- Providing support to, and collaborating with, other CMSP Product Owners globally to maintain alignment
- Delivering effective technical presentations to stakeholders, including leaders, articulating value, dependencies, business implications to have clarity for non-technical team members
- Achieving OKRs and KPI parameters, e.g.: enabling cost reduction, maintaining a security-compliant device portfolio, zero or very few "stock" lines, etc.
- Performing in alignment with IBM Growth Behaviors
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Skills Requirements:
- Software Design & Engineering
- Machine Learning & Data Science
- Database Systems
- Data Structures & Visualization
- Watsonx Code Assistant, Watonx.data, Watsonx Orchstrate, Watsonx Assistant
- IBM Granite Models
- Java
- JavaScript
- Python
- Php
- Ability to collaborate in a global environment
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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