SOC Manager

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As a SOC Manager, you will play a key role in driving the success of our cybersecurity program by ensuring operational excellence, maintaining regulatory compliance, and supporting the delivery of high-quality security services.

• Provide first-line supervision and leadership to the 24/7 SOC team, including shift leads, analysts, and support personnel.
• Manage daily SOC operations to ensure timely detection, triage, investigation, and response to security incidents.
• Administer and improve SOC processes, controls, and playbooks to ensure their effectiveness and alignment with industry standards.
• Coordinate incident response activities and provide oversight for major security events and crisis situations.
• Produce and review aggregated SOC performance metrics and service delivery KPIs.
• Drive the continuous improvement of SOC operations, leveraging automation, orchestration, and integration with threat intelligence.
• Play a significant role in long-term SOC strategy and transformation planning.
• Collaborate with cross-functional teams to align SOC capabilities with organizational cybersecurity goals.
• Provide guidance, coaching, and performance management for SOC team members.
• Coordinate closely with clients, business units, and external partners to ensure smooth operations and effective communication.
• Ensure team readiness and capability to support go-live and steady state operations of managed security services.

Required education

Bachelor's Degree

Required technical and professional expertise

We are seeking a highly experienced SOC Manager to lead our 24/7 Security Operations Center (SOC). The successful candidate will be responsible for providing strategic oversight, operational leadership, and people management across all SOC functions, including monitoring, detection, incident response, and continuous improvement of cybersecurity defense capabilities.

Technical Skills

• 10+ years of professional experience in cybersecurity, with 5+ years in SOC management or leadership roles.
• Proven experience managing 24/7 SOC environments and security operations teams.
• Strong knowledge of SOC processes, incident response, SIEM/SOAR technologies, and threat detection practices.
• Track record of strong leadership, team management, and conflict resolution in high-pressure environments.
• Excellent communication, reporting, and stakeholder engagement skills.
• Crisis management and decision-making experience during major incidents or outages.

Soft Skills

• Strong analytical and problem-solving abilities with keen attention to detail.
• Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at all levels.
• Capable of managing multiple priorities in a fast-paced, dynamic environment.

Preferred technical and professional experience

• Certifications such as CISSP, CISM, GIAC (GCIA, GCIH, GCED), or CSA are highly desirable.
• Experience with IBM QRadar, Splunk, IBM SOAR, or other enterprise-grade SIEM/SOAR solutions.
• Prior experience working in or leading Managed Security Services (MSS) or consulting engagements.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.