Site Reliability Engineering - Storage DevOps Manager

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Our Culture:

IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business Unit Introduction

IBM Cloud Computing is a one-stop shop which provides all the cloud solutions & cloud tools the industries need. IBM Cloud portfolio includes infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) offered through public, private and hybrid cloud delivery models, in addition to the components that make up those clouds.

IBM Cloud ensures seamless integration into public and private cloud environments. The infrastructure is secure, scalable, and flexible, providing customized enterprise solutions that have made IBM Cloud the Hybrid Cloud Market leader with our market leading IAAS and PAAS Platforms. The IBM Cloud platform is the public cloud offering from IBM providing services to global enterprises. IBM Cloud is the Cloud for Smarter Business, built on Open Technology with Developer Tools and supports solutions by Industry. We run the services and workloads from Watson, Blockchain, Services, Security, and IoT.

Ready to help drive IBM's success in the Cloud market? This is your chance to research and learn new Cloud related technology products and services, as well as to design and implement quick Cloud based prototypes while advancing your career in leading edge technology.

Your role and responsibilities

Who you are:

As a site reliability engineer and operations manager (SRE) in the IBM Cloud Infrastructure organization, you will be responsible for managing and leading a team of SRE engineers. Responsibilities include ensuring the reliability, scalability, and operational efficiency of IBM Cloud's storage services. You will do the hiring, training, and mentoring team members, assigning tasks, setting goals, and conducting performance evaluations. You will work closely with development teams, SRE peers and engineering managers to automate infrastructure management, optimize system performance, and enhance monitoring capabilities. This role involves writing code, building automation, troubleshooting production issues, and improving overall service reliability. Overall, an SRE Manager plays a crucial role in aligning engineering and operations to achieve reliable software systems. Combine technical expertise with leadership and management skills to drive continuous improvement and ensure high-quality service delivery.

How we'll help you grow:

You'll have access to all the technical and management training courses to become the expert you want to be.

You'll learn directly from Senior members/leaders in this field.

You'll have the opportunity to work with multiple clients.

Key Responsibilities:

Leadership

• Provide guidance to the engineering team on architectural directions

• Empower the engineering team to achieve a high level of technical productivity, reliability, and simplicity

• Collaborate across various engineering teams, product, and other cross-functional stakeholders to effectively deliver the best solutions

Reliability & Scalability

• Design, build, and maintain highly available, distributed storage services with a focus on reliability, scalability, and security.

• Implement auto-scaling, load balancing, and failover strategies to ensure seamless service availability.

• Analyze performance bottlenecks, optimize system efficiency, and contribute to capacity planning efforts.

Automation & Infrastructure as Code

• Develop infrastructure automation using PHP, Go, Kubernetes, and other cloud-native technologies.

• Implement self-healing mechanisms and automated remediation processes to minimize manual intervention.

Incident Management & Monitoring

• Respond to production incidents, lead root cause analyses (RCA), and implement long-term fixes to improve system resilience.

• Develop observability solutions, including monitoring, logging, and alerting, using tools like Prometheus, Grafana, Splunk, and IBM Cloud Monitoring.

• Establish SLOs (Service Level Objectives), SLIs (Service Level Indicators), and SLAs (Service Level Agreements) to measure and enhance system reliability.

Security & Compliance

• Ensure compliance with security best practices and regulatory requirements.

• Implement secret management, encryption, and access control for sensitive infrastructure components.

• Participate in security audits, vulnerability assessments, and compliance automation efforts.

Cross-Team Collaboration & DevOps Culture

• Work closely with development, operations, and security teams to design and implement resilient architectures.

• Advocate for DevOps/SRE best practices, including blameless postmortems, incident retrospectives, and operational readiness reviews.

• Provide mentorship to junior engineers and contribute to knowledge-sharing across teams.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Technical Skills

• Programming Languages: PHP, Go, Python, Bash, or other scripting languages

• Cloud & Infrastructure: Kubernetes, Docker, Terraform, IBM Cloud, AWS, or other cloud providers

• Storage Technologies: NetApp, Ceph, GlusterFS, NFS, or other cloud storage solutions

• CI/CD & Automation: GitHub Actions, Jenkins, Ansible, ArgoCD

• Monitoring & Logging: Prometheus, Grafana, ELK stack, Splunk, Datadog

Experience

• 3+ years of experience in managing DevOps and SRE engineers

• 5+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based

• Experience hiring and retaining top talent

• A solid understanding of Cloud infrastructure/operations is a must

• Problem solving and incident management

• A genuine enjoyment of learning about how things work, with the ability to ask engineers good questions about architecture and product decisions

• Extreme customer focus, committed to investing in partnerships with other engineering teams to establish empathy and understand their use-cases

• Experience with a Unix/Linux shell, can write shell scripts, and understands Linux internals

• Experience in software development life cycle, test driven development, continuous integration and continuous delivery

• Experience with containers, such as with Docker, Kubernetes and Open Shift

• Strong understanding of Linux systems administration, networking, and distributed systems.

• Experience with troubleshooting complex production incidents and implementing permanent fixes.

• Ability to write clean, maintainable, and efficient automation code.

• Experience debugging complex problems

• Expertise in Ansible, Bash, core Python development, and deployments in production environment is a must.

• Experience with administering NetApp ONTAP storage clusters

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

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