Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Provide "first line support" to the escalation team by providing all relevant information.
• Troubleshoot and perform in-depth analyses
• Work in an international, multi-cultural environment.

Please note: SRE positions may entail rotation or on-call duty.

Required Technical and Professional Expertise

• Excellent written and verbal communication skills
• Experience managing critical customer issues requiring ongoing communication with the Service SRE, Development, and Customer support teams.
Experience in hands-on production administration of large systems and environments
• Strong understanding of cloud technologies such as networking, storage, and compute.
• Knowledge in Monitoring Technologies, Virtualization Technologies and Automation / Configuration Managements
Monitoring technologies: Zabbix (preferred), Grafana, Nagios, ELK, Splunk, etc. (at least one)
Virtualization technologies: Citrix Xen Hypervisor (Preferred), KVM(also preferred), libvirt, VMware vSphere, etc. (at least one)
Automation and configuration management tools/solutions: Ansible, Salt, Chef, python, bash, puppet, Rundeck, etc. (at least one)
• Working knowledge of Container technologies: Kubernetes (preferred), Docker, etc.

Preferred Technical and Professional Expertise
• 2+ years of experience with GitHub, Perl and Python
• 2+ years of experience in virtualization environments such as AWS /Softlayer/Zen/VMWARE