Introduction
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Your role and responsibilities
Your Role and Responsibilities :
Troubleshoot, monitor, and support critical production systems.
Perform root cause analysis and manage incidents to ensure timely resolution.
Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
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Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
Provide on-call support, sharing rotation duties with global resources (including Poland), ensuring minimized MTTR (Mean Time to Recovery).
Manage workloads and resources to maintain commitments and prevent SLA breaches.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Required Professional and Technical Expertise :
Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for IBM Cloud (1-3 years).
Expertise in administration, configuration, and management of MS SQL Server 2022 (1-3 years).
Expertise in automation platforms such as AWX.
Proficiency in scripting languages like Python and related tools.
Strong problem-solving skills and attention to detail.
Preferred technical and professional experience
Preferred Professional and Technical Expertise :
Proven experience in providing on-call support for critical production systems, focusing on determining root cause analysis (RCA).
Familiarity with Salesforce infrastructure and case management processes.
Experience with monitoring tools and incident management platforms.
Ability to work efficiently in a global, distributed team environment.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.