Site Reliability Engineer

Your role and responsibilities

About The Team

The Infrastructure Transformation team within HashiCorp's Internal Platform Services organization is at the forefront of redefining how we operate and support our internal customers. By driving large-scale infrastructure advancements, we design, develop, and deploy forward-thinking solutions that provide the foundation for HashiCorp's cloud products.

Working closely with internal stakeholders and peers across Internal Platform, we deliver scalable, reliable, and efficient solutions that advance our collective capabilities. Leveraging the HashiCorp (Terraform, Consul, Nomad, Vault, Packer) suite and in-house tooling, our team enables streamlined workflows, automation, and impactful improvements to our cloud hosted infrastructure environment.

We are seeking a mid-level engineer who will play a key role in driving high-impact initiatives that elevate the operational excellence of our broader organization. Collaborating with skilled engineers, you'll tackle complex technical challenges, develop innovative tools and abstractions, and shape the next generation of our infrastructure platform.

What you'll do (responsibilities)

• Perform hands-on coding, configurations, and deployment of tools and services to improve infrastructure delivery, performance and scalability.

• Work cross-functionally with Internal Platform Engineering teams to align infrastructure solutions with technical and business requirements.

• Contribute to multiple concurrent projects, focusing on key business initiatives, abstractions, migrations, and performance optimization.

• Review and test platform solutions, make recommendations, and contribute to technical proposals.

• Create and maintain detailed documentation of infrastructure configurations, procedures, and troubleshooting guides.

• Effectively leverage project management fundamentals, identifying and collaborating with stakeholders, determining scope, making suggestions, and managing expectations.

• Regularly adapt to new platforms, technologies, and areas of focus as objectives are realized and new initiatives begin.

Here's what you can expect to accomplish on the Infrastructure Transformation team:

Within 30 days, you will:

• Learn about HashiCorp's products, teams, peers, and processes

• Integrate yourself into ongoing initiatives and deliver your first changes using HashiCorp tooling like Packer, Terraform, Nomad, and Consul

• Join ongoing ceremonies and have one-on-ones with each member of our team

• Experience the HashiCorp culture and get familiar with the Tao of HashiCorp

Within 60 days, you will:

• Become a trusted member of the team and a subject matter expert on the systems we build and support

• Take an active role in recommending and designing internal systems to support product, engineering, and security teams

• Create tools for automating deployment, monitoring, and operations of the platform

• Recommend improvements to the systems the team builds and supports

Within 90 days, you will:

• Drive the research and testing of systems to help meet the needs of our Engineering teams, including writing RFCs to show what thoughts and considerations went into the selection of the system

• Build, deploy, and support new platform components

• Help develop and deliver abstractions, migrations, tooling, and process to support our systems

• Provide occasional after-hours support for in-flight team initiatives in the event of an outage

This job can be performed from anywhere in the US

Required education

High School Diploma/GED

Preferred education

Master's Degree

Required technical and professional expertise

• You have professional backend software development experience in cloud environments.

• You have strong programming language experience using Go or another modern programming language.

• You have experience operating AWS, Azure, or Google Cloud infrastructure.

• You are familiar with microservices architectures, and ideally have seen microservices in operation at a global scale, including its active development.

• You are familiar with infrastructure management and operations lifecycle concepts

Preferred technical and professional experience

• You exhibit exceptional problem-solving abilities with a proactive and analytical approach to identifying and resolving infrastructure issues.

• You are comfortable and enthusiastic about adopting the HashiCorp way of building systems, using an infrastructure-as-code (IaC) approach, and taking advantage of immutable infrastructure.

• You have experience using source management tools like Git

• You are willing and eager to learn new technologies and methodologies

• You are a proficient collaborator and are able to effectively communicate across diverse teams and partners.

• You have a customer-centric attitude and willingness to enthusiastically support the engineering teams to help HashiCorp continue to deliver great products and services

• Strong project management fundamentals and a demonstrable proficiency in navigating through project phases and activities effectively.

• Experience with AWS services such as EC2, S3, RDS and ECS in a professional setting.

• A passion for automation, optimization, reliability, and operational maturity.

• Proficient in container orchestration (e.g., Nomad, Kubernetes), infrastructure-as-code tools (e.g., Terraform, Ansible), and other HashiCorp products (e.g., Packer, Consul, Vault)

• Experienced in working across a distributed team, able to consistently deliver quality results when given a high level of independence and autonomy.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.