Introduction
Responsible for IT infrastructure solution construction, implementation, systems integration and management. Delivery of high quality technical solutions to clients in response to their business requirements. Tasks performed require integrating hardware, software and network solutions in Cloud, Hybrid Cloud and legacy IT infrastructure environments. Work with IBM teams which may include clients, vendors, subcontractors and other partners. Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment.

Your Role and Responsibilities

• Rack, build, cable, configure, and provision Intel and AMD servers
• Rack, cable, and deploy Cisco Layer 2 networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve problems with basic network and operating system installations and configurations
• Monitoring and managing Data centre
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with customer's servers as necessary
• Monitor and escalate any abnormalities in Data center through regular walkthrough

• Experience in Operating System Installation - Windows Server, Linux, Unix
• 2 to 3 years of experience in Data centre Exposure, Infrastructure knowledge (Server, Switches etc..)
• Experience in Rack, cable, and deploy Cisco Layer 2 networking equipment
• Good knowledge of PC hardware concepts and component installation
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc).
• RAID knowledge in depth to handle customers data with at most care to prevent data loss

• An employee at this level must be capable of performing the work outlined below, including the requirements of tier I and tier II.
• Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems and
• Able to communicate and to work with other technicians, departments, and customers in technical support situations.
• Demonstrates and applies greater knowledge of the company's product.
• Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
• Researches problems and recommends solutions.
• Assists in the provision of on-job-training.
• Clearly understands support standards, SLAs, etc. and escalates to Management when required to deliver world class customer experience.