Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
As Senior Service Associate -Reporting, you are responsible to provide inputs, analyse and process reports for HR Related Business Operations across multiple domains.

• You will provide data for any internal business controls team as required and for audits
• Ensure compliance to the client's existing standards
• Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references, and case studies from the account
• Keep systems updated and send out status notifications as required.

• 3-4 years in Business / Operations Reporting for any International IT / ITES Company
• Strong knowledge of Advance Excel & Macros.
• Excellent communication skills in English both oral and written
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills - ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work - the ability to work well within the team is key to this role

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.