Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Sr Manager in the Learning and Knowledge Team will play a pivotal role in shaping and driving the learning strategy for the organization. The resource will lead efforts to cultivate an outcome-based learning culture across 100+ clients, ensure the effective implementation of learning solutions, and support the continuous professional development of internal stakeholders.

• Assist in Learning Strategy Development and Execution:
  • Work on the annual learning strategy and drive its execution with the team.
  • Foster a conscious and outcome-based learning culture across the organization and its 100+ clients.
• Client Consultation and Learning Solutions:
  • Consult with clients to understand their learning requirements and desired outcomes.
  • Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness.
• Knowledge Management:
  • Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts.
• Facilitator Training and Development:
  • Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators.
  • Coach facilitators to independently deliver sessions effectively.
• Reskilling and Transition Support:
  • Support the reskilling of resources in accounts that are ramping down to help place them internally.
  • Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve.
• Content Creation:
  • Develop content for customized and generic training sessions.
  • Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate.
• Leadership and Client Engagement:
  • Periodically present learning updates in leadership forums.
  • Participate in potential client visits to showcase training capabilities.
• People Management:
  • Support the professional development of the team through continuous learning and upskilling opportunities.
  • Ensure alignment of individual, team, and organizational objectives.
  • Conduct regular performance reviews and provide constructive feedback to team members.
• Partake and drive various learning engagements driven at a business unit/organisational level.

• Minimum 10+ years of experience in training or operations management (preferably in ITES / BPO / HR / F&A domains) with at least 7 years in the training function
• Bachelor's degree in Training, Education, Human Resource or relevant field.
• Fluent communication skills at a professional level
• Facilitation skills
• Content development expertise
• Experience as a learning consultant
• Ability to drive outcome-based learning
• Experience conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI)
• Proficiency in MS Office tools
• Strong organizational and decision-making skills.
• Ability to work in a team.
• Ability to manage and handle multiple tasks.
• Outstanding critical thinking and problem-solving skills.
• Attention to detail.
• Experience in building rapport and collaborating with internal & external stakeholders

• Experience in implementing knowledge management framework
• Master Trainer certification
• Instructional Design Certification
• Experience using e-learning authoring tools like Camtasia/Adobe Captivate/Articulate Storyline