Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

• Technical writing (user manuals, technical guides, etc.)
• Systems analysis and impact assessments
• Configuration documentation
• Vendor management and third-party supplier relationships
• System administration and maintenance
• Disaster recovery planning and testing
• Leadership and guidance skills
• Strong communication, interpersonal, and problem-solving skills
• Leadership and Guidance:
• + Provide guidance and mentorship to junior team members on technical writing, systems analysis, and vendor management tasks
• + Coordinate and manage tasks across multiple projects/teams and tools.
• + Collaborate with stakeholders to identify and prioritize business needs and requirements

• ITIL Foundation certification
• CompTIA A+ or equivalent
• Other relevant certifications (e.g., Project Management Professional (PMP), Agile Certified Practitioner (ACP))

• Technical Writing: The ability to write clear and concise technical specifications and documentation.
• Systems Analysis: The ability to conduct analysis and impact assessments between modules in a customer's system and create configuration documentation.
• Vendor Management: The ability to establish communication and interfaces with external vendors and third-party suppliers (Senior role)
• System Support: The ability to provide support for system upgrades, changes, and break/fix issues and have knowledge of system administration tasks.
• Disaster Recovery: The ability to conduct disaster recovery testing and have knowledge of disaster recovery procedures.
• Custom Table Entries: The ability to create and update custom table entries in a customer's system.
• Knowledge Management: The ability to create and post knowledge articles and documentation in a case management system of record.
• System Administration: The ability to manage system functional and system administrator tasks for the HR technology landscape.
• Business Process Workflows: The ability to create, manage, and troubleshoot business process workflows in a customer's system.
• Role Assignment: The ability to assess and assign roles, agents, and system access in a customer's system.
• Access Management: The ability to manage user access to systems and data, including creating and managing user accounts, assigning roles and permissions, and monitoring access logs.
• User Account Management: The ability to unlock user accounts and passwords in a customer's system.
• Case Management: The ability to create, manage, and troubleshoot case and knowledge management templates in a case management system of record.
• System Upgrades: The ability to request and test system upgrades and refreshes from UAT to production in a customer's system.
• Troubleshooting: The ability to identify and resolve user ID/access issues.