Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
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Your role and responsibilities
- L2-level troubleshooting of PIM/PAM issues:
- Application integration issues
- SSO configurations
- Privileged admin rights management
- Server/application onboarding
- Audit log analysis
- Multi-Factor Authentication (MFA)
- Event analysis
- Policy configuration and rule management
- Role-Based Access Control (RBAC) management
- Integrate and troubleshoot new devices.
- Work on custom connectors and workflows.
- Perform daily health checks of all operational IAM products.
- Generate scheduled and on-demand reports.
- Troubleshoot and resolve incidents/service requests within SLAs.
- Work with end-users to resolve IAM-related issues.
- Monitor ticketing systems (SNOW/Remedy, etc.) for incoming requests.
- Contribute to Standard Operating Procedures (SOPs), Runbooks, and Knowledge Databases (KEDBs).
Required education
Bachelor's Degree
Required technical and professional expertise
- Hold 3-5 relevant experience in any PIM/PAM product (Arcon, Sectona,
- Cyberark, BeyondTrust etc.)
- Good to have experience with any two access management SSO products (Azure IAM,
- Okta, Sailpoint, Ping identity or similar)
- L2 level issues w.r.t PIM and AM such as application integration issues
- SSO, Privileged admin rights, server/app onboarding, audit logs, MFA, event Analysis etc.
- policy configuration, rules, RBAC management.
- New device integration and troubleshooting for any reported issue.
- Good to have experience working on various application protocols (SAML, SWA,
- OpenID/OAuth) - SSO
- Knowledge on any programming languages (Java/VBScript/Powershell etc.)
- Experience working on custom connectors, workflows etc
- Performing daily health checks of all IAM products that are operational.
- Daily/Weekly/Monthly scheduled and on demand out of box reporting.
- Troubleshooting issues that are assigned via incident/Service requests.
- Working with end user to troubleshoot on any IAM related issues.
- Good understanding on cloud IAM products.
- Monitor the ticketing tool (SNOW/Remedy etc..) and ensure to respond and resolve
- the incidents within the SLA.
- Contribute to SOPs/Runbook/KEDB in keeping process & documentation up to date.
- Ready to work in 24x7 shifts.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.